Consumers

What can we do for you?

Our vision is that all Coloradans should have equal access to affordable, fast and reliable broadband service. We work to support all Coloradans in accessing the internet service they need.  

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Learn about broadband


What is broadband? What is the digital divide? Visit our Learning Center to learn the basics of broadband.

Find broadband service


There are over 100 broadband service providers serving Colorado. Use the Colorado Broadband Map to locate service providers in your area. Contact the service providers directly to confirm their service offerings.

  Visit the Colorado Broadband Map

If you find inaccurate data listed in the Colorado Broadband Map, such as speeds listed that are not available when you contact the company, use the Report Inaccurate Data form to let us know. We will use this information to investigate data discrepancies and work with the broadband providers to improve data accuracy.

 

Does your internet service meet your needs?

Do you experience delays?
Do you experience dropped or fuzzy videos?
Do you experience failed or downloads and uploads?

If you answered yes to these questions, you may need to upgrade your service. Use this bandwidth calculator to estimate your household bandwidth needs. Keep in mind that upload speeds are important too, especially if you are using two-way video conferencing apps like Zoom, Microsoft Teams, or Google Meet.

Tell us about your internet service


The Colorado Broadband Office has no authority to regulate broadband service and the Colorado Public Utility Commission's authority to require local phone companies to provide advanced telecommunications services or internet services is limited by statute, thus making these services, products, and providers exempt from regulation. This means there is no official complaint process for broadband services in Colorado.

For Homes & Businesses With Internet Service: Test your speed

Take our Broadband Speed Test and then tell us about your results. You will be asked for additional information including your location, service provider and service package. Data collected from this test will be anonymized and aggregated for public use.

  Take the Speed Test


For Homes & Businesses Without Internet Service: Report locations without service

Fill out the No Broadband Service Report form to report a location without service. 

  Location Without Broadband Service Form

Get help paying for internet service

Emergency Broadband Benefit Program banner

The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:

  • Up to a $50/month discount on your broadband service and associated equipment rentals
  • Up to a $75/month discount if your household is on qualifying Tribal lands
  • A one-time discount of up to $100 for a laptop, tablet or desktop computer (with a copayment of more than $10 but less than $50)

Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the EBB Program with a participating provider that offers connected devices (not all service providers offer device discounts). The service provider will provide the discount to the consumer.

The program will end when the fund runs out of money or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

 

Help improve broadband for your community


If you would like to improve broadband in your community, the first step is to learn about the state of broadband in your community and work to educate your neighbors and community.

Where to start:

  • Take the Broadband Survey and encourage other community members to participate.
    Why is this important?: The broadband survey informs the data on the Colorado Broadband Map, which is used to make decisions about state broadband grant funding.
  • Find out if there are existing efforts underway or grants awarded in the area. Reach out to your local governments, schools, libraries, and healthcare facilities to find out how they are addressing broadband access.
    Why is this important?: There may be others in your community who are already working on broadband improvements. Building from existing efforts may be more efficient and effective.

Contact us if you need help getting started become an advocate for broadband in your community.